Here you will find answers to some commonly asked questions regarding our services and methods. We hope you find it useful and informative as you go through the ordering process. If you do not find the answer you are looking for here, please feel free to call us at 800-731-1796 and a runner specialist will be happy to assist you.

How do I order an I Do! Wedding Aisle Runner?
You can order a custom runner with our proprietary do it yourself Runner Designer. This makes ordering custom aisle runners a very simple process. Or you may call our studio and speak to one of our runner specialist! We have dozens of monograms, fabric colors, and patterns to choose from. Simply choose a runner, enter your information in the text fields and you’ll instantly see a proof of your runner! You can also download a copy of the proof for your records! All of our custom runners Ship within 5 days Of receiving your order.
How do I get a price quote for a custom designed runner?
Simply call our studio at 800-731-1796 to request a price quote. It is best to have your aisle length, color palette and basic design idea ready so we can assist you quickly with an accurate price quote. If you have an image, invitation or monogram that you would like to use, please email these to us and we will contact you with a price quote within 24 hours.
What are your wedding aisle runners made of?
Our Aisle Runners are printed on 13 oz Scrim Gloss vinyl. Tough polyester scrim set between two PVC layers on our best selling vinyl. This is NOT a cloth or fabric runner. Best for indoor and short term outdoor use. 3" core ships in hard, protective tube. Our Unique Fabric is made with a woven Poly that weighs more than the average cloth runner and does not wrinkle or bunch like most runners do. It is also stain resistant and does not absorb water and humidity when used outdoors! This material is what sets us apart as the creators of the “Lay Flat Runner.”
When do I need to order my I Do! Wedding Aisle Runner before an event?
In order to ensure timely delivery for your event, we generally recommend a minimum of 3 weeks so you can avoid rush fees.
How do I install my wedding aisle runner?
Pre-installation of all aisle runners is highly recommended.
  • Roll out your I Do! Wedding Runner prior to the event and place a ribbon across the back of the aisle to discourage guests from walking on the runner prior to the ceremony.
  • Have your usher direct the guests to be seated from the outside of the aisle.
  • If pre-installation of your aisle runner is not an option, we recommend unrolling he aisle runner after all the guests have been seated but before the bridal party begins the processional.
Can the runners be used outdoors and what is the best way to install them?
I Do! Wedding Runners can be used outdoors on every type of surface. We would recommend a few precautionary measures for installation when being used outdoors since we not control the wind or weather. On Concrete or Pavers: Once again due to the possibility of wind, we recommend securing the sides with double stick tape or weighted objects such as flower pots to assist in keeping your aisle runner secured throughout your event. On Grass:Be sure the grass has been recently cut and that the runner is spiked down with our I Do! Wedding Runners stakes in case of wind. It is important that you order the tiedown stakes at the same time you place your runner order so we can install grommets in your runner to hook the stakes into. You can purchase the Tiedown Stakes as an additional option to your runner when customizing your runner. On Sand/ Beach: Due to the windy conditions usually associated with beach settings, we recommend installing your runner on the sand prior to the event. You may choose to lay plywood or sea grass mats under your aisle runner to provide a sturdy surface for installation. Another great idea is to bury the sides of the runner in the sand and decorate the edges with shells or driftwood. On Wood Decking: A great idea for a wood surface is to use a staple gun to secure the aisle runner. If staples are not permitted, double stick tape will work as well.
How do I clean my runner after an event?
Its very simple! Since our runners are water resistant all you have to do is just wipe it down with a mild soap or spray cleaner.
Do you offer wholesale pricing?
Yes we offer special discounts to wedding planners and event organizers. Just contact us and let us know how much you anticipate purchasing so we can extend a wholesale price based on your volume.
Do you offer Gift Certificates?
Yes, you can purchase a gift certificate of any denomination by calling 800-731-1796. Our gift certificate make a great engagement or bridal shower gift so call us today.
How many times can your aisle runners be used and can they be rented?
Many of our Commercial clients do indeed rent our runners. Depending on the color that is being used, our runners can be used anywhere from 2 to 10 times depending on color and conditions of use.
How long will delivery take?
Depending on your production needs, we usually turn around an order in under 3 weeks including delivery. We do offer expedited and rush production times as well as several different shipping options. Just choose which method works best for you when checking out.
How secure is shopping in the Online Shop? Is my data protected?
Yes your data is safe and our site is secure. See our Privacy Policy for more information about how your data is store and used.
What exactly happens after ordering?
After you place an order you will receive a follow up by one of our Aisle Runner Specialists either by phone or by email within 24 hours. We will work with you through the whole process to ensure your product meets with your approval. We often are able to send out a proof of your aisle runner within 72 hours of purchase depending on your production needs. We may not be walking down the aisle with you but we are certainly there.
Do I receive an invoice for my order?
Yes you will receive an electronic invoice via email usually within moments. Please allow for network congestion and please check your spam or junk folder before giving us a call.